Terms and Conditions

Booking Terms & Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Host by Mira are accepted. Failure to abide by these Terms and Conditions permits the owner or the manager to refuse the key, amend the rental or apply additional charges and/or terminate the occupancy.**

How to Book / Quotes and Reservations
Bookings can be made via email support@hostbymira.com or by calling our Reservations staff on 726-200-9081. Verbal quotes are valid for 24 hours only. Any verbal quote given is only an estimate of the price, which will be subject to written advice on confirmation of the reservation from your booking manager.

Accommodation
The premises are let to you for holiday purposes only.
The tenancy is for the period stated in the confirmation letter and final receipt.
The accommodation is for the maximum person per bed per premises booked. Whilst care is taken to ensure that the description of facilities and services of Host by Mira is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at time of booking. Host by Mira cannot be held liable for omissions or errors, whether temporary or permanent, in regards a property’s facilities and services.

Amendments to Date or Property
Low Season (Nov-Feb) – Amendments can be made 30 days prior to check in.

Mid or High Season – Amendments not accepted.
Booking Arrangements, The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons in the booking.

Check-in
Standard check-in is 4pm

Check-out
Check out time is strictly 10am. As we employ contract cleaners there is no flexibility that allows for a later check-out unless discussed directly with host and agreed upon in writing. A late check out fee will automatically be debited to the credit card of the guest for a late check out and the guest hereby authorizes the manager to do so.
Keys must be returned to their lock box or electronic code locked as discussed.

Cancellations
We adhere to a firm Cancellation Policy which states that to receive a full refund, guests must cancel at least 30 days before check-in. Guests can receive 50% of their total booking paid if the cancellation occurs at least 14 days before check in. check-in.

Cleaning and Linen
All properties will have linen supplied in them.

Please ensure that the property is left clean and tidy when vacating. All crockery and utensils must be washed and placed back in the cupboards.

All furniture must be left in the same position as it was upon check-in. Charges will be made for any additional cleaning or relocating of furniture in the property.

All rubbish and bottles must be removed from the property and placed in the rubbish bins provided prior to vacating. Any excess items left in the apartment will incur an additional charge.

Damages, Breakages and Losses
All damages, breakages or losses to the property, furniture and furnishings are to be reported to the Host by the guest immediately. Should you discover a default or breakage or maintenance/safety issue when you arrive, please advise one of our team or we will consider those the responsibility of the current guest and charge accordingly. When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions. Guests and invitees are expected to behave in a manner, which is conducive to the safety, comfort and convenience of other guests within the property.

In the event that the property has been either damaged (whether such damage is willful or not) the manager without reference will enter a debit on the credit card of the guest and the guest hereby authorizes the manager to do so. This is at the sole and absolute discretion of the manager and/or its servants or managers of Host by Mira.

Damage to Common Property
Owners or occupiers of any unit shall not mark, paint, drive nails or screws or the like into or otherwise damage or deface any structure that forms part of the common property. Owners or occupiers of any unit shall not damage any lawn, garden, tree, shrub, plant or flower being part or situated upon common property. When you book direct you give Host by Mira permission to put a authorization hold equal to 300-500$. This amount will be held 2 days prior to check in, and returned 5-7d after check out given there are no stolen items, damages or extra cleaning required to the property.

Extra Person Charge
Additional guests aged over 2 years will be charged a $75 Extra per person rate for each booked night when the occupancy max has been exceeded per description.

Functions

The properties we manage are for residential accommodation only. Functions / parties of any sort are not permitted and penalties apply. Any type of function, party, wedding or get-together will incur a fee of $5,000 unless discussed with Host.

Future Bookings
Please be reminded that reservations are not automatically placed year after year. To avoid disappointment please make your next booking on check-in or during your holiday. A deposit must be placed to secure your reservation.

Keys
Keys are to be collected and returned to their lock box’s found on the property. Any properties with smart locks with have generated codes that guests will receive via email prior to their check in. For security reasons lost keys will incur a complete re-key of the locks at the guest’s expense.
An additional charge of $120 will apply for any remote controls which are lost or damaged.

Lock Out Procedure
An $100 fee will be charged if the manager is called out between 7pm and 5am due to misplaced or lost keys to gain access to the property.
Please contact 726-200-9081 for this service.

Loss, Damage or Theft of Guests property
The Manager/Owner takes no responsibility for personal property. This establishment or proprietor of the property shall not be liable to any guests or invitees for any loss, damage or destruction to the property or any personal property brought upon these premises by the said guest or invitee. Without limiting the foregoing, personal property shall include jewelry, money and other personal effects and motor vehicles parked on premises. Guests are strongly advised to seek their own travel insurance.

Noise
Owners or occupiers of any unit shall not create any noise to interfere with the peaceful enjoyment of owners or occupiers of any other unit or any person lawfully using common property. Owners and occupiers of all properties shall take all reasonable steps to ensure that their invitees do not behave in a manner likely to interfere with the peaceful enjoyment of occupiers of any other unit.

Office Hours
Our office hours are from 9am to 5pm Monday to Friday. Closed Christmas Day.

Pets
Pets being permitted on the property will change based off the properties “House Rules”

Property for Sale
In the event the property is offered for sale the tenant agrees to allow the owner or manager reasonable access to inspect the property with prospective purchasers during reasonable hours by appointment.

Rates and Changes
Rates are subject to change at any time prior to deposit being paid. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.

Renovations
Properties are continuously being renovated, either in the same complex or nearby properties. This is beyond our control and neither the office nor the owner can be held accountable for what another owner does in his property. No responsibility will be taken for disturbances or inconvenience caused by these renovations.

Responsibility
Every effort is made to ensure that information displayed on this website is correct. Information and rates on the Host by Mira websites are subject to change without notice.

Subject to Change
We accept bookings in good faith as managers and these bookings may be subject to change. We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the rental market; the property is altered in any way; or the owner wants the property for their own use; or any other bona fide reason.

Tariffs are subject to change without notice. Minimum night stays apply which varies amongst properties. No responsibility is accepted for errors and omissions contained on our web site and ensuing correspondence with respect to bookings and tariffs. We are careful not to misrepresent any rental property. Room numbers and/or complex or house locations are not guaranteed. We cannot be held responsible if the accommodation is unsatisfactory on arrival. No refund is given if you are unsatisfied with your accommodation. In certain circumstances, refunds will be given due to health and safety reasons. Satisfactory evidence in writing from a guest may be considered. This refund process may take between 6 to 8 weeks. A written refund application will need to be completed for consideration.
No guarantee is given that your money will be refunded.

Under 18’s
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 25. We have the right to refuse any booking, when the legal guardian over 25 cannot provide current photo ID if requested on check-in.